Privacy Policy

This Privacy Policy explains how Resolve Men's Therapy ("we", "us", "our") collects, uses, and safeguards information in connection with our public website. We are an online‑only psychotherapy clinic serving men across Ontario, Canada.

Contact: info@resolvemenstherapy.ca

Important scope note: This policy covers our public website only. Clinical intake, scheduling, payments, and health records occur through secure third‑party platforms (our booking platform and electronic records systems). Those platforms have their own privacy and security controls and notices. Do not send personal health information (PHI) through email or general website channels.

What we collect through this website

• •Basic technical information: limited server logs and security telemetry necessary to operate the site (e.g., IP address, user agent, date/time of request).
• •Email messages you send to us directly: if you email us, we receive your email address and the information you include. Please avoid sending PHI by email.
• •Public blog content: our blog is stored and served via a content service; reading posts does not require you to provide personal information.
• •Cookies and analytics: we do not use analytics or non‑essential cookies at launch. If analytics are added later, we will update this Policy and our site to reflect consent preferences.

How we use information

• •To operate, secure, and improve the website (e.g., load content, maintain performance, detect abuse).
• •To respond to your inquiries (if you email us).
• •If we add privacy‑respecting analytics later, to understand aggregate site usage without identifying individuals.

Legal basis / authority

As an Ontario clinic, we follow the Personal Health Information Protection Act (PHIPA) for health information and applicable privacy laws for other information. Website operation is necessary for our legitimate interests in providing a secure, functional site. When you email us, you consent to our use of the information you provide to respond.

Sharing and service providers

We use reputable service providers to host and deliver the website and related content. Examples include:

• •Hosting/CDN: serves website files and basic security logs.
• •Content delivery for blog posts.
• •Email service: processes messages you send to us.
• •Booking/records platforms (outside the website scope) handle scheduling, payments, and clinical records.

We do not sell your information. We share information only as needed to operate the site, comply with law, or protect our rights and safety.

Storage location and international transfers

Service providers may process information in jurisdictions outside of Canada. We select vendors with appropriate safeguards. By using the website or emailing us, you understand your information may be transferred and processed outside your province or country.

Retention

• •Website logs: retained per hosting provider defaults and security needs.
• •Emails: kept as long as needed to respond and for professional recordkeeping obligations, then securely deleted where appropriate.

Security

We apply technical and organizational measures appropriate to a small online clinic. Nevertheless, no method of transmission or storage is perfectly secure. To reduce risk, please avoid sending PHI by email and use our secure client platforms for clinical matters.

Your rights and access

• •Health records: Access and correction requests for your health record are handled through our clinical custodian via our secure client platforms, not this website. Contact us to initiate that process.
• •Website interactions: We typically cannot identify you from website logs alone. If you have questions about this Policy or your information, email us at info@resolvemenstherapy.ca.

Children's privacy

This website is intended for adults. Do not submit information about minors through the website or email.

Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest version. Material changes will be highlighted on this page.

Contact

Questions about this Policy: info@resolvemenstherapy.ca